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The UsefulFeedback system configuration and maintenance training has been designed for all staff with responsibility for supporting your customer feedback system. The course will give participants a thorough understanding of the system so they can provide maintenance, configuration and management of the system.

The training will provide trainees with:

Complete overview of the UsefulFeedback system

Knowledge of how to maintain system configuration and administration

Areas likely to be covered:

  • Complete System overview – front and back office
  • System Administration Components
  • User and Team Management
  • System Preferences
  • Help Text
  • Regular case parties
  • Case and Task Timescales
  • Correspondence Templates
  • Service Menu Setup and Maintenance:
  • Service Menu
  • Classification
  • Holidays
  • Audit
  • Data Uploads
  • Dashboards
  • Dealing with Staff Absence
  • User Preferences
  • Contact a Colleague
  • Email integration

Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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