System Administration Training

The UsefulFeedback system configuration and maintenance training has been designed for all staff with responsibility for supporting your customer feedback system. The course will give participants a thorough understanding of the system so they can provide maintenance, configuration and management of the system.

The training will provide trainees with:

Complete overview of the UsefulFeedback system

Knowledge of how to maintain system configuration and administration

Areas likely to be covered:

• Complete System overview – front and back office
• System Administration Components
• User and Team Management
• System Preferences
• Help Text
• Regular case parties
• Case and Task Timescales
• Correspondence Templates
• Service Menu Setup and Maintenance:
• Service Menu
• Classification
• Holidays
• Audit
• Data Uploads
• Dashboards
• Dealing with Staff Absence
• User Preferences
• Contact a Colleague
• Email integration