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End User Training

The power user training course is designed for staff with responsibility for managing casework. The course gives participants a thorough understanding of all case management and contact management features.

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Report Writing Training

The reporting training course is designed for staff with responsibility for generating and configuring management reports. The course gives participants a thorough understanding of all reporting features.

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System Administration Training

System configuration and maintenance training is designed for staff with responsibility for supporting your customer feedback system. The course gives participants a thorough understanding of maintenance, configuration and management of the system.

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Complaint Investigation Training

This full day workshop helps develop complaints investigation skills. The workshop explores the importance of a positive ethos towards complaints and complainants, and the logical steps for investigating complaints.

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Complaint Procedure Design

A comprehensive two-day workshop designed to develop critical thinking around effective complaint management and customer feedback. The workshop helps organisations to develop more effective reviewing and improvement processes.

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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