Services

The power user training course is designed for staff with responsibility for managing casework. The course gives participants a thorough understanding of all case management and contact management features.

The reporting training course is designed for staff with responsibility for generating and configuring management reports. The course gives participants a thorough understanding of all reporting features.

System configuration and maintenance training is designed for staff with responsibility for supporting your customer feedback system. The course gives participants a thorough understanding of maintenance, configuration and management of the system.

This full day workshop helps develop complaints investigation skills. The workshop explores the importance of a positive ethos towards complaints and complainants, and the logical steps for investigating complaints.

A comprehensive two-day workshop designed to develop critical thinking around effective complaint management and customer feedback. The workshop helps organisations to develop more effective reviewing and improvement processes.

UsefulFeedback is used by leading organisations and has a global footprint across the UK, US and Asia-Pacific. Consequently, it needs a world-class service and support function that delivers nothing less than exceptional customer care because our customers have a high dependency on us.