UsefulFeedback for Utilities enables you to effectively manage complaints in an increasingly sensitive climate, where regulators are increasingly watching over complaint handling.
An easy to use, cost effective and intuitive system, UsefulFeedback, complaints and feedback management for utilities, is built around the complaint management and regulatory needs of utility companies making it easy to capture manage, track and report on complaints and feedback regardless of where and how a consumer contacts your organisation.
The utilities sector is undergoing a lot of change, with the regulators’ spotlight firmly on the consumer. Protecting consumers when things go wrong is of paramount importance to government and regulators for both the energy and water marketplaces.
But beyond the regulatory environment, utility supply organisations are looking to minimise their cost to serve while simultaneously looking to improve customer relations. Not an easy task! But the real value of complaints lies in the ability to interrogate the data and pinpoint the real source and cause of dissatisfaction; to identify where and what changes will have the biggest impact and prevent the issues reoccurring.
UsefulFeedback for public utilities is an application that delivers just this. It is a robust system that is built on the regulatory and commercial needs of utility companies. Seamlessly fitting into the existing infrastructure, it can be easily integrated with core processes and systems such as billing and will deliver:
UsefulFeedback for public utilities can help to improve customer service levels and drive down the cost to serve, so contact us today and we can have you switched on to complaints in no time.
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out