UsefulFeedback for Travel and Transport enables you to take command of customer feedback and raise your performance, especially when you face challenges that are often beyond your control such as the weather.
An easy to use, cost effective and intuitive system, UsefulFeedback, complaints management for transport, makes it easy to capture and manage complaints, comments and informal feedback.
As a transport operator you are in the unenviable position of having to bear the brunt of complaints that on many occasions are caused by issues outside your control – adverse weather conditions, being a prime example. But you can’t just walk away, you have to deal with each and every concern, whether it’s created by you or by outside forces, otherwise you are endangering passenger loyalty and the company’s reputation.
Add into the mix the propensity for complainants to escalate their issue to senior management, solicitors or even to a regulator or passenger watchdog, and you’re looking at extra cost, resource and time in dealing with the situation. However, escalation can often be avoided, if the right processes are in place and customer expectations are managed and delivered upon.
That’s why, for transport operators, a coherent, holistic approach to complaints and feedback management is essential for the future livelihood of your business. UsefulFeedback for Transport can help you manage complaints quickly, learn from what your customers have to say and adjust the way you do business. You’ll be able to identify certain trends so that you can act on them quickly if they reoccur. If there are consistent problems with a particular journey, you’ll be able to drill down to the root cause and actually do something about it before you get more complaints.
By deploying UsefulFeedback for Transport, our customers have increased repeat bookings, boosted customer service and cut costs.
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out