UsefulFeedback’s complaint management software for Local Government is designed specifically for feedback case managements needs of local government. This covers statutory and corporate complaints, compliments, MP and Councillor enquiries and other feedback. An easy to use, cost effective and intuitive system, UsefulFeedback makes it easy to capture, manage and report on complaints, comments and informal feedback regardless or where and how the customer contacts the organisation.
Local government organisations, with their many directorates and departments, need a system that allows them to be consistent and efficient. It has to foster collaboration and give transparency of information across the organisation. It needs to deal with complaints and feedback, not just about the local authority itself, but about all its network of partners, arms-length agencies and other external service providers.
By using UsefulFeedback for Local Government, you’ll have the technology and methodology to capture and manage your citizens’ complaints in a unified and consistent manner, regardless of which part of the business the citizen decides to contact. The software will enable you to handle the process efficiently as well as give you a thorough understanding of their issues by allowing you to analyse and track feedback, complaints, enquiries and service requests.
UsefulFeedback for Local Government enables you to rollout standard complaint management policies across your organisation. And what’s more, the data that is collected is organised in such a way to make analysis easy, providing a fast and convenient way to demonstrate service levels and drive organisational learning.
We offer services on the Digital Marketplace (formerly known as Cloudstore). We offer 3 services:
Industry features include:
Core functionality includes:
We recognise that there are different processes within Local Government for managing complaints logged by elected officials on behalf of their constituents. UsefulFeedback includes an integrated Elected Members Portal that allows elected members to submit and track complaints and enquiries. For further information on the integrated Members Portal, contact us.
Current available configurations:
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out