UsefulFeedback’s complaint management software for law enforcement agencies enables you to place good customer service right at the heart of policing by enabling complaints management to stand up under scrutiny and meet community expectations for transparency.
UsefulFeedback for Police is designed specifically for the complaint management needs of the Police force. An easy to use, cost effective and intuitive system, UsefulFeedback makes it easy for anyone to handle complaints by streamlining and automating complaints handling and complaints management.
The IPCC itself is looking to build community confidence by placing good customer service right at the heart of policing. Add into the mix the new Policing Pledge, where the commitment is to provide the local community with the best possible service and make the area a safer place to live, and it’s fair to say the spotlight is firmly on the police to handle complaints effectively at the local level to enhance service.
UsefulFeedback’s complaint management software for Police is a purpose built complaints management application that automates and streamlines the recording, handling and reporting on complaints. The system supports the investigation process, which could involve multiple parties such as members of the community, independent investigators, caseworkers and support staff.
UsefulFeedback for Police can help you promote policing excellence by listening to and learning from complaints.
Click here to book a demo of UsefulFeedback’s complaint management software for law enforcement
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out