UsefulFeedback’s complaint management software for Healthcare, for both public and independent healthcare providers, enables you to get immediate visibility of patients concerns and take action to reduce risk and improve patient care.
An easy to use, powerful solution for recording, tracking and analysing complaints and feedback, UsefulFeedback, complaints management software for healthcare providers, streamlines and automates complaints handling and complaints management, making it easy to capture and manage complaints and comments.
The flexibility of the system also means it can easily be expanded to cater for the wider case management needs that healthcare providers have.
Ensuring patient safety is at the heart of healthcare and listening to and responding to patients, carers and staff enables healthcare providers to identify ways to reduce risk, increase efficiencies and improve the patient care experience.
While regulatory guidelines are key driving factors in the management of complaints, clear benefits are achieved by providing an accessible, fair and effective means of resolving concerns with regard to the care, treatment or service.
UsefulFeedback is used by healthcare providers across the industry to enhance patient safety, increase quality standards and comply with regulation, enabling organisations to:-
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Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out