UsefulFeedback for Food and Beverage enables you to manage product feedback simply and effectively, whether it’s food safety, traceability or any other industry specific aspect.
UsefulFeedback, complaints management for food and beverage manufacturers, makes it easy for you to capture complaints and feedback directly from your consumers.
The flexibility of the software means it can easily and cost effectively be deployed across both the organisation and your supplier and distribution network to efficiently capture and escalate issues. It will give you that valuable insight into their needs that will enable you to enrich product quality, drive product innovation, track quality or safety issues and the corrective actions, adhere to sector specific regulations and improve supplier performance. The data can also pinpoint problems with internal processes that ultimately cause customer dissatisfaction or safety concerns, enabling the ‘voice of the customer’ to reach the production plant
UsefulFeedback has been adopted by food and beverage manufacturers due to the configurable nature of the industry applications, which contain all the elements needed to pro-actively and positively manage complaints. And to top it all, the flexibility of the software means it can easily be expanded to manage other key manufacturing processes such as returns or quality assurance.
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out