The Australian Securities and Investments Commission (ASIC) is Australia’s corporate, markets and financial services regulator. ASIC requires financial services providers to have an effective dispute resolution scheme in place and has published the RG165 rules guidance document.
RG 165 explains what AFS licensees, unlicensed product issuers, unlicensed secondary sellers, credit licensees, credit representatives, unlicensed carried over instrument lenders (unlicensed COI lenders) and securitisation bodies must do to have a dispute resolution system in place that meets ASIC’s requirements.
UsefulFeedback for Financial Services has been designed to enable Australian financial services providers to meet the requirements set out in RG 165. An easy to use, cost effective and intuitive system, UsefulFeedback complaints management software for financial services, makes it easy to capture manage, track and report on complaints and feedback regardless of where and how the customer contacts your organisation.
UsefulFeedback's complaint management software for Financial Services includes:
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out