UsefulFeedback’s complaint management software for Financial Services has been designed to enable UK financial services providers to meet the requirements set out in the FCA DISP handbook. The UK’s Financial Conduct Authority (FCA) regulates firms and financial advisers so that markets and financial systems remain sound, stable and resilient.
The FCA requires financial services providers to have an effective dispute resolution scheme in place and has published the DISP handbook.
This part of the FCA Handbook sets out how complaints are to be dealt with by firms and the Financial Ombudsman Service. It refers to relevant provisions in the Act and in transitional provisions made by the Treasury under the Act. It includes rules made by the FCA and rules made (and standard terms set) by FOS Ltd with the consent or approval of the FCA.
An easy to use, cost effective and intuitive system, UsefulFeedback’s FCA complaints management solution, makes it easy to capture manage, track and report on complaints and feedback regardless of where and how the customer contacts your organisation.
UsefulFeedback’s complaint management software for Financial Services includes:
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out