UsefulFeedback’s complaint management software for Financial Services has been designed to enable US financial services providers to meet the requirements set out in the CFPB’s Supervision and Examination Manual as well relevant Federal and/or State regulations and laws.
The Consumer Financial Protection Bureau (CFPB) is the United States of America’s federal consumer protection regulator of financial services. The CFPB was established in American law by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act). The CFPB’s Supervision and Examination Manual is a guide for examiners to use in overseeing companies that provide consumer financial products and services – including how they should handle consumer complaints and inquiries.
The CFPB also provides a consumer complaints portal – delivering a single website where consumers can file a complaint about a financial product or service. The CFPB will then forward the complaint to the relevant company and track the company’s resolution efforts. All of the data collected on the portal is then also made available as open data – enabling consumers and other interested parties to assess the complaint handling performance of different financial services providers.
UsefulFeedback can also be delivered to drive the management of credit reporting disputes (including Automated Consumer Dispute Verification (ACDV) and e-Oscar related activities), mortgage servicing inquiries and many other complaint-related processes.
An easy to use, cost effective and intuitive system, UsefulFeedback complaints management software for financial services, makes it easy to capture manage, track and report on complaints, disputes, inquiries and feedback regardless of where and how the customer contacts your organization.
UsefulFeedback for Financial Services includes:
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out