Civica Complaints Management for Financial Services is compliance-ready and designed complaint management software to allow you to meet detailed regulatory requirements and at the same time enhance the customer experience.
Our complaint management finance solution also provides you all the data you need to demonstrate to regulators that you adhere to complaint and dispute handling regulations (including the UK FCA’s DISP complaint management regulations, United States’ CFPB Compliance Manual, Ireland’s Consumer Protection Code, Singapore’s MAS Complaint Handling and Resolution regulations and Australia’s RG 271).
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out