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UsefulFeedback for Financial Services is compliance-ready and designed to allow you to meet detailed regulatory requirements and at the same time enhance the customer experience.

Our Finance solution also provides you all the data you need to demonstrate to regulators that you adhere to complaint and dispute handling regulations (including the UK FCA’s DISP complaint management regulations, United States’ CFPB Compliance Manual, Ireland’s Consumer Protection Code and Australia’s RG 165).

FCA - United Kingdom

UsefulFeedback for Financial Services has been designed to enable UK financial services providers to meet the requirements set out in the FCA DISP handbook.

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Complaints & Disputes – United States

UsefulFeedback for Financial Services has been designed to enable US financial services providers to meet the requirements set out in federal and state regulations.

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RG 165 – Australia

UsefulFeedback for Financial Services has been designed to enable Australian financial services providers to meet the requirements set out in RG 165

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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