UsefulFeedback's complaint management software for Central Government is designed specifically for feedback case management needs of government. This covers complaints, compliments, the management of Parliamentary Questions, Ministerial Correspondence and other areas. An easy to use, cost effective and intuitive system, UsefulFeedback makes it easy to capture, manage and report on complaints, comments and informal feedback regardless or where and how the customer contacts the organisation.
Government bodies and agencies, with their many directorates and departments, need a correspondence management system that allows them to be consistent and efficient. It has to foster collaboration and give transparency of information across the organisation. It needs to deal with differing types of enquiries, requests, complaints and feedback, not just about the government organisation itself, but about all its network of partners, arms-length agencies and other external service providers.
By using UsefulFeedback for Central Government, you’ll have the technology and methodology to capture and manage all of your correspondence in a unified and consistent manner. The software will enable you to handle the various processes efficiently as well as give you a thorough understanding of their issues by allowing you to analyse and track feedback, complaints, enquiries and information requests.
UsefulFeedback's complaint management software for Central Government can enable you to rollout standard correspondence management policies across your organisation. And what’s more, the data that is collected is organised in such a way to make analysis easy, providing a fast and convenient way to demonstrate service levels and drive organisational learning.
We offer services on the Digital Marketplace (formerly known as Cloudstore). We offer 3 services:
Industry features include:
Core functionality includes:
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out