UsefulFeedback's complaint management software for B2B enables you to automate the distribution of complaints, queries and feedback throughout your supply chain and better manage your vendor and supplier relationships.
Your customers are demanding more for their money and are no longer prepared to put up with the slightest defect or issue. It’s often said that listening to consumers can be the key to delivering the right product, but what if you don’t have a direct relationship with the consumer? That’s where UsefulFeedback for B2B comes in, making it easy to capture and manage complaints, comments and informal feedback, even when there isn’t a direct relationship with the consumer.
Regular analysis of the data will identify trends within the supply chain and potential areas for improvement in product quality, safety and vendor/supplier performance. The data can also pinpoint problems with internal processes that ultimately cause customer dissatisfaction as well as helping you adhere to sector specific regulations.
UsefulFeedback's complaints software has been adopted for B2B interactions due to the configurable nature of the packaged solution. It will streamline your complaints management process and provide the information and reporting needed to drive business change. The flexible nature of the software means it can also be easily expanded to manage other key B2B processes such as returns or quality assurance.
Streamline and automate your complaints handling process
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out