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Our toolkits are fast guides designed to support complaint handling staff – allowing them to quickly understand good practice in handling customer complaints effectively and efficiently.

Correspondence toolkit

Our guide to delivering quality written responses to customer complaints.

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Complaints handling toolkit

Our guide to resolving customer complaints that are received at the first point of contact.

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Complaints investigation toolkit

Our guide to conducting an investigation of a complaint

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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