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For today’s organisations, dealing with the challenges of complaint management is a fairly unique branch of business operations. While it may not be a particularly lonely place, as a complaint management professional, sometimes you might find you do not have an appropriate sounding board within your organisation and lack the input that can help spark inspiration.

To help you with this, UsefulFeedback has set up a number of popular LinkedIn groups to provide a gravitational centre for those that manage or lead complaint management for organisations in specific sectors.

These forums are for distributing news and promoting debate and discussion. Joining a group lets you join the conversation to exchange ideas and discuss news and trends with your peers.

If birds of a feather nest together, then complaint management professionals find subscribing to an appropriate UsefulFeedback LinkedIn Group really useful.

Financial Services Complaint Management Group

The group provides a forum for complaints managers, customer relations managers, customer service managers, Ombudsmen, regulators, compliance managers and other associated staff to share their views on current industry news but also their own experiences and knowledge to provide better experiences for their customers and maximise the potential for delivering a great customer complaint experience.

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Healthcare Sector Complaint Management Group

The group provides a forum for healthcare and providers and pharma suppliers, Ombudsmen, regulators and other interested parties to share their experiences and knowledge to maximise the potential of effective complaint management within the industry.

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Telecomms Sector Complaint Management Group

The group provides a forum for complaints managers, customer relations managers, customer service managers, ADR schemes, regulators, compliance managers and other associated staff to share their experiences and knowledge to deliver a great customer complaint experience.

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Charities Complaint Management Group

The group provides a forum for charities, regulators and other interested parties to share their experiences and knowledge to maximise the potential of effective complaint management within the sector.

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Retail Sector Complaint Management Group

The group provides a forum for customer care managers, customer relations managers, customer service managers, BBBs, trading standards, consumer associations, suppliers and other associated professionals to share their experiences and knowledge to deliver a great customer complaint experience.

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Travel & Transport Sector Complaint Management Group

This group provides a forum for distributing news and promoting debate and discussion on the management of complaints in the travel, tourism and transport sectors.

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Utilities Sector Complaint Management Group

The group provides a forum for complaints managers, customer relations managers, customer service managers, ADR schemes, regulators, compliance managers and other associated staff to share their experiences and knowledge to deliver a great customer complaint experience.

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