Complaints management is not a standalone process, which operates in isolation from the rest of your organisation. Our smart complaint management solution exchanges data freely and easily as required with other applications. Development options include allowing you to implement self-service portals to let stakeholders efficiently manage casework online.
Whether it’s importing raw data or exporting KPIs into other applications, or anything in between, UsefulFeedback provides all the tools you need to let you integrate the solution with the other software used across your organisation.
UsefulFeedback can be integrated with client & back office systems, social media, email & telephony systems, mobile apps, content management systems, postal delivery systems, staff directories & single sign-on, document management systems and calendering & office tools.
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out