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Complaints management is not a standalone process, which operates in isolation from the rest of your organisation. Our smart complaint management solution exchanges data freely and easily as required with other applications. Development options include allowing you to implement self-service portals to let stakeholders efficiently manage casework online.

Whether it’s importing raw data or exporting KPIs into other applications, or anything in between, UsefulFeedback provides all the tools you need to let you integrate the solution with the other software used across your organisation.


UsefulFeedback provides a range of REST style web-services that allow both update and query operations such as case creation, adding case notes or...

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Importing Data

With our solution it is easy for your organization to import your existing data to ensure a seamless transition. Customer records including name and...

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CRM Integration

UsefulFeedback is able to share customer and case information with your chosen CRM system through interface points made available at each stage of the...

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Email API

You can configure your account to scan incoming emails to a mailbox of your choice. Emails sent to customers from any of your cases are then sent...

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Self Service Portal

Empower stakeholders such as elected or legal representatives to register and manage their casework on-line. Users can choose to log in to log new...

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URL Linking

Hyper-links or buttons can be made available in external CRM or content management systems to invoke complaint, compliment, or suggestion forms on...

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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