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Complaints management is not a standalone process, which operates in isolation from the rest of your organisation. Our smart complaint management solution exchanges data freely and easily as required with other applications. Development options include allowing you to implement self-service portals to let stakeholders efficiently manage casework online.

Whether it’s importing raw data or exporting KPIs into other applications, or anything in between, UsefulFeedback provides all the tools you need to let you integrate the solution with the other software used across your organisation.

UsefulFeedback can be integrated with client & back office systems, social media, email & telephony systems, mobile apps, content management systems, postal delivery systems, staff directories & single sign-on, document management systems and calendering & office tools.

REST API

UsefulFeedback provides a range of REST style web-services that allow both update and query operations such as case creation or adding case notes.

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Importing Data

With our solution it is easy for your organisation to import your existing data to ensure a seamless transition. Customer records can easily be imported.

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CRM Integration

UsefulFeedback is able to share customer and case information with your chosen CRM system through interface points made available at each stage of the case capture and submission process.

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Email API

You can configure your account to scan incoming emails to a mailbox of your choice.

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Self Service Portal

Empower stakeholders such as elected or legal representatives to register and manage their casework on-line.

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URL Linking

Hyperlinks or buttons can be made available in external CRM or content management systems to invoke complaint, compliment, or suggestion forms.

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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