The era of light touch regulation has come to an end and there is now a much more robust regulatory environment, either in meeting compliance requirements or voluntary codes of practice for complaint handling.
UsefulFeedback delivers solutions that ease the process of maintaining compliance with these regulatory rules and codes of practice. The application delivers out-of-the-box support for regulated sectors such as financial services, utilities, telecoms, transport, travel, government and healthcare. Specific examples include:
UsefulFeedback helps organizations to comply by delivering:
The iCasework team has more than 15 years experience in delivering compliant solutions and our subject matter experts make sure that our solutions continue to meet any changes made to industry-specific regulations.
Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out