UsefulFeedback for Financial Services is compliance-ready and designed to allow you to meet detailed regulatory requirements and at the same time enhance the customer experience.
UsefulFeedback for Central Government enables you to utilise a scalable platform that delivers easy-to-use case management tools covering Parliamentary Questions, FOI requests, subject access requests, complaints, feedback and ministerial correspondence.
UsefulFeedback for Local Government is tailored for your feedback case management needs, including the management of corporate complaints, member enquiries, statutory complaints as well as general feedback.
UsefulFeedback's complaint management software may be applied to deliver high quality complaint management against regulatory requirements in a broad range of sectors, including utilities, food and beverage, property, telecoms, law enforcement, legal and retail.
From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format, optimised for smartphone and tablet users.
Everything you need to take control and stay on top of your organisation's caseload, enabling case handlers to work collaboratively, efficiently and effectively.
Correspondence management and automation makes for easier processing while freeing case handlers from time-consuming low value tasks, letting them get on with what's important.
Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.
Start taking better control of complaint management today
© Civica 2022
