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On demand complaint management software solutions for your industry


UsefulFeedback for Financial Services is compliance-ready and designed to allow you to meet detailed regulatory requirements and at the same time enhance the customer experience.

Central Government

UsefulFeedback for Central Government enables you to utilise a scalable platform that delivers easy-to-use case management tools covering Parliamentary Questions, FOI requests, subject access requests, complaints, feedback and ministerial correspondence.

Local Government

UsefulFeedback for Local Government is tailored for your feedback case management needs, including the management of corporate complaints, member enquiries, statutory complaints as well as general feedback.

Other Sectors

UsefulFeedback's complaint management software may be applied to deliver high quality complaint management against regulatory requirements in a broad range of sectors, including utilities, food and beverage, property, telecoms, law enforcement, legal and retail.

Take rapid control in line with regulatory or voluntary codes

Capture Cases

From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format, optimised for smartphone and tablet users.

Manage Cases

Everything you need to take control and stay on top of your organisation's caseload, enabling case handlers to work collaboratively, efficiently and effectively.


Correspondence management and automation makes for easier processing while freeing case handlers from time-consuming low value tasks, letting them get on with what's important.

Analysis and Reporting

Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.

Trusted by organisations globally to handle millions of complaints per year

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Start taking better control of complaint management today