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The Cloud Benefits of iCasework Solutions

A Customised Experience With over 20 years of experience, iCasework is the industry leader in cloud-based enterprise case management. Our solutions are highly configurable, enabling organisations to effectively address a wide range of case-oriented needs, from complaint management to handling regulatory requests. This level of flexibility sets iCasework platforms apart from other market competitors. Instead of…

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Acquisition by Civica

We are delighted to inform you that on 1st October 2018 Civica Group, the UK’s leading provider of business-critical software and digital solutions, announced the acquisition of iCasework Limited by Civica UK Limited. The combination of Civica and iCasework Limited is an exciting development for our customers, partners and employees, providing a stronger capability while…

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Getting the Big Picture

Making an Informed Decision Conventional wisdom states that making informed decisions is typically a product of having access to information. The reality is not quite so simple — a number of factors must first be in place, such as the data’s accuracy, relevance and timeliness. These qualities, however, become increasingly difficult to define as an…

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A Focus on Security

A Critical Component As government-mandated data protection regulations become increasingly commonplace, the need for air-tight ICT security has transitioned from being a beneficial feature to a critical system component. International enterprises, particularly those based in GDPR-affected Europe, no longer have the luxury of discretionary security spending. If sensitive customer data is not protected, then non-compliance—and…

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On-Demand GDPR Case Management

The GDPR Case Management Platform The new GDPR Case Management Platform, from iCasework, is built specifically to address GDPR-based obligations. The software platform features pan-European support for all individual rights introduced by GDPR as well as security incidents and breaches. Like UsefulFeedback, iCasework’s flagship complaint management solution, the GDPR Case Management Platform features a robust…

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GDPR is Here. Are you Prepared?

Taking the Plunge The General Data Protection Regulation (GDPR) has finally arrived. It all started on January 25th, 2012 — over 6 years ago — when the initial proposal was released. Time & tide, however, waits for no man… and the day of reckoning is now upon all affected parties. Technically, “affected parties” includes data…

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Infoline 2018 Annual Complaints Management Forum

It is our pleasure to announce our sponsorship of the largest and most inclusive financial services complaints management event on the market, and would like to invite you along to attend – with a 30% discount on tickets. The 17th Annual Complaints Management Forum will be taking place 27 February – 1 March 2018 in London and Early…

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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