Expertise from acknowledged complaint management thought leaders
Consultative approach to solving your specific problems
Easy to use and secure with powerful integration features for rapid roll out
With customers more connected and opinion-driven than ever before, a properly managed complaints system is vital to maintaining your organisation’s reputation. UsefulFeedback provides integrated complaint software that allows your company or complaints department to track individual customer complaint cases and make sure that they are correctly followed up and resolved.
We also offer case and complaints management software to a number of specialist industries, including financial, local and central government, all with the ability to stream complaints from multiple sources to co-ordinate your response. Our software is fully smartphone and tablet optimised too, with functions that allow you to track and analyse data from all over your organisation and ensure that you can constantly improve and update to meet changing conditions. Our complaint software service can be rapidly and easily implemented in any business, and we will provide full support in installation. To find out more, click here.