UsefulFeedback is specifically designed for capturing, managing and learning from customer complaints, feedback and enquiries consistently and effectively across your entire enterprise network.
UsefulFeedback enables organizations to:
Find out the regulatory requirements for classification
We have extensive experience in hosting cloud based, highly secure, highly available, scalable systems to large enterprises managing in excess of 1 million complaints per annum.
Our platform provides real-time scalability, failure resilient services and is designed to operate at a level of security difficult for most in-house operations to match.
Many staff dislike dealing with complaints so it is essential to provide them with complaint management software they love! UsefulFeedback provides configurable, dedicated interfaces for different user groups including:
All our tools are fully responsive and work equally well on desktop computers, laptops, tablets and smart phones.
Users see only those features they have access to and that have been enabled – ensuring a clean and simple to use interface providing many time saving features.
Our REST API comprises extensible push and pull interfaces. Every input form designed through our Forms Designer has an associated REST API so configuring an input API is as simple as configuring a form. Together with a range of in-built connectors, UsefulFeedback is easy to integrate with:
From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format optimised for smartphone and tablet users.
Everything you need to take control and stay on top of your organisation's caseload, enabling case handlers to work collaboratively, efficiently and effectively.
Correspondence management and automation makes for easier processing while freeing up case handlers from time-consuming low value tasks, letting them get on with what's important.
Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.
The era of light tough regulation has come to an end and there is now a much more robust regulatory environment, either in meeting compliance requirements or voluntary codes of practice for complaint handling
Read more ›Whether it is the desire for compliance or understanding how to improve products and services, your organisation obtains all the knowledge and reporting it needs to meet regulatory requirements and raise standards.
Read more ›Wizard-based configuration makes it easy for those without technical expertise to define service structure, control access, update drop-down list values, add online help for case handlers, set time limits and targets, and much, much more.
Read more ›A template system provides a blueprint of the solution for your sector, accelerating the implementation process. We then fine tune it to your specific needs by using our form designer, workflow and external interface configuration tools.
Read more ›Find out how an effective complaints and feedback software solution can be a great tool for assisting customer relations experts.
UsefulFeedback is configured on top of our iCasework case management platform. As well as a range of pre-configured processes such as Complaints, Enquiries, Compliments and other feedback, the platform can also be configured to support additional processes.
Our workflow designer provides a full event-driven framework allowing processes to be defined around a stage based case progression model. And our form designer gives unparalleled flexibility to model the data to be collected at all points during the case management process.
Complaint management software works best when optimized for your sector. Our sector templates make it easy to customize the solution to the specific regulatory environment or codes of practice that apply to your organisation.
© Civica 2019
