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On demand complaint management software solutions for your industry


UsefulFeedback for Financial Services is compliance-ready and designed to allow you to meet detailed regulatory requirements and at the same time enhance the customer experience.

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Central Government

UsefulFeedback for Central Government enables you to utilise a scalable platform that delivers easy-to-use case management tools covering Parliamentary Questions, FOI requests, subject access requests, complaints, feedback and ministerial correspondence.

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Local Government

UsefulFeedback for Local Government is tailored for your feedback case management needs, including the management of corporate complaints, member enquiries, statutory complaints as well as general feedback.

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Other Sectors

UsefulFeedback's complaint management software may be applied to deliver high quality complaint management against regulatory requirements in a broad range of sectors, including utilities, food and beverage, property, telecoms, law enforcement, legal and retail.

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Take rapid control in line with regulatory or voluntary codes

Capture Cases

From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format, optimised for smartphone and tablet users.

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Manage Cases

Everything you need to take control and stay on top of your organisation's caseload, enabling case handlers to work collaboratively, efficiently and effectively.

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Correspondence management and automation makes for easier processing while freeing case handlers from time-consuming low value tasks, letting them get on with what's important.

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Analysis and Reporting

Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.

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Benefits that help you manage complaints better

Regulatory Compliance

The era of light touch regulation has come to an end and there is now a much more robust regulatory environment, either in meeting compliance requirements or voluntary codes of practice for complaint handling.

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Learning and Improvement

Whether it is the desire for compliance or understanding how to improve products and services, your organisation obtains all the knowledge and reporting it needs to meet regulatory requirements and raise standards.

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Easy to Configure

Wizard-based configuration makes it easy for those without technical expertise to define service structure, control access, update drop-down list values, add online help for case handlers, set time limits and targets, and much, much more.

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Rapid Implementation

A template system provides a blueprint of the solution for your sector, accelerating the implementation process. We then fine tune it to your specific needs by using our form designer, workflow and external interface configuration tools.

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Start taking better control of complaint management today

Expertise from acknowledged complaint management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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With customers more connected and opinion-driven than ever before, a properly managed complaints system is vital to maintaining your organisation’s reputation. UsefulFeedback provides integrated complaint software that allows your company or complaints department to track individual customer complaint cases and make sure that they are correctly followed up and resolved.

We also offer case and complaints management software to a number of specialist industries, including financial, local and central government, all with the ability to stream complaints from multiple sources to co-ordinate your response. Our software is fully smartphone and tablet optimised too, with functions that allow you to track and analyse data from all over your organisation and ensure that you can constantly improve and update to meet changing conditions. Our complaint software service can be rapidly and easily implemented in any business, and we will provide full support in installation. To find out more, click here.