UsefulFeedback! for Education is designed specifically for the complaint management needs of educational establishments.

An easy to use, cost effective and intuitive system, UsefulFeedback! makes it easy for any employee to handle complaints by streamlining and automating complaints handling and complaints management.

For any educational establishment the well-being of the students is the first priority. So imagine being able to build up a complete picture of the issues your students are experiencing. Imagine being able to track and improve communications between students and staff. Image dealing promptly, confidentially and cost effectively with complaints and grievances. Image being able to drive organisational learning with this information!

When a large proportion of funding is reliant on fees, the onus is on providing a good level of service to attract students. UsefulFeedback! for Education can work for you to reduce student dissatisfaction, improve service levels and enhance the student experience.

Industry features

Capture, handle and report on complaints and feedback quickly and easily
Monitor the complaints process and the corresponding outcomes
Interrogate the information to reduce the occurrence of systemic and recurring problems

Core functionality

Enterprise-wide - rich tools delivered to those staff regularly handling customer feedback but simple email and web form based interface for all other staff less frequently involved in feedback processes - dramatically reducing training needs
Online contact forms - allowing customers to quickly and simply report issues from your website
Social media interaction - assess, analyse and respond where necessary to customer comments found across a variety of social media sites
Easy to use contact management interface - giving staff the tools to quickly and efficiently capture feedback and track progress on behalf of a customer
Automated case assignment - customer cases are automatically routed to relevant team for prompt handling and resolution
Intelligent workflow - prompting case handlers to carry out the right action at the right time
Multi-lingual correspondence templates - giving case handlers the ability to correspond by email or by letter in the customer's own language
Root cause analysis - comprehensive and industry-specific root cause classifications supported by threshold alerts are included allowing you to make a quickly understand and address underlying causes
Geodata options - cases can be linked, using a map interface, to a specific location - providing a wealth of opportunities for improved management of area-based case loads and better understanding of customer issues

Education sector partner - Syndicus Solutions

Useful Feedback! for Education & Skills is now available through Syndicus Solutions, our preferred distributor for the education and skills sector. The Syndicus Group has a wealth of experience in dealing with student complaints and concerns. It offers a range of value added services for dealing with enquiries, complaints, appeals and feedback in the higher and further education sectors, and schools. Optional services include specialised customisation of UsefulFeedback!, additional knowledge management tools, online surveys, training, advice on complaints procedures, complaints outsourcing and mediation.

Click here to find out more about Syndicus Solutions.