Easy to use, easy to implement
Our service is designed for ease of use - we believe our customers should be able to focus user training on their process rather than our software!
All input screens are wizard driven and context sensitive. Role based permissions ensure users only see the areas of the system, or indeed the aspects of a case, that they specifically need. And the intelligent, task focussed user interface, guides case workers through the process, step by step - ensuring staff always know what to do next.
It's even easier for occasional users tasked with responding to a complaint, they simply get an email with a link to view details of the complaint and a further link that opens up their word processor with a response template, already pre-populated with the case's details. No training required!
Dedicated user interfaces are available for:
- Contact centre agents
- Case workers
- Occasional users
- Mobile users
Security and resilience
on-demand is implemented through Amazon AWS, the leading cloud computing platform in use today. It provides real-time scalability, failure resilient services and high levels of physical and network security.
Our services utilise Amazon AWS's European data centres and are designed to operate at a level of security difficult for most in-house operations to match. Data communications use 128-bit secure socket layer (SSL) encryption and our services are regularly penetration tested to ensure compliance with the latest security standards.
Contact us if you have specific hosting requirements. For example, we can implement access through a Virtual Private Cloud, enabling you to connect your existing infrastructure to a set of isolated resources via a Virtual Private Network (VPN) connection. Or as an alternative to Amazon AWS, we can also host solutions through our own data centre, for example if you require access through a leased line.