Widgets

We provide a number of widgets that allow you to include feedback forms on your web site within minutes.

You can either embed our General Feedback widget which allows customers to submit all feedback types within a single screen or you may embed the Complaint widget, the Compliment widget, the Suggestion widget or the Query widget separately.

Prerequisites

To embed a widget, you must include the following tags within the HTML page:

Embedding the widget

Include a hyperlink or button within the page similar to the below examples. You can change the title, width and height parameters as required.

Complaint widget Compliment widget Suggestion widget Query widget Comment widget Combined Feedback widget

Redirecting forms submitted through the widget to a specific team

Add the team code at the end of the URL, e.g.: will redirect query form submissions to a team with code ABC

Customising the widget banner

By default the widgets display a blue banner at the top. You may replace this banner with your own banner by providing replacement HTML through the administration screen at Administration | General Preferences | Self service preferences. Note that replacing the banner is not currently supported for the General Feedback widget.

To customise the banner further for particular teams, additional parameters may be added to the hyperlink and referenced in the replacement banner. E.g. to bring in a different logo image, set the URL to: Then reference the logo and title parameters in the banner HTML by enclosing them in square brackets as per the below example: