UsefulFeedback! provides a number of tools for developers to integrate with other systems.
These tools focus on three main areas:-
- Capturing cases and correspondence
- Integration with CRM or other customer systems
- Implementing self-service
Capturing cases & correspondence
Cases and correspondence may be captured through our Email API and through our REST API. Cases may also be created by linking to the
UsefulFeedback! forms and passing values to the URL, see the
URL Linking section.
Integration with CRM or other customer systems
UsefulFeedback! provides two alternative methods for CRM integration. The simplest approach is to load your customers onto
UsefulFeedback!, either as a one off by uploading a spreadsheet or synchronised periodically using the Data Exchange Agent (DEA). Full details are provided in the
Load Data section.
Alternatively,
UsefulFeedback! may be configured to dynamically lookup customer details from an external system as detailed in
CRM integration.
Self-service implementation
Self service may be implemented by building your own forms and calling our
REST API to create cases. Alternatively, you may embed one of our
Widgets on your web site. Or you can implement our
Self-service portal and provide customers with a personalised facility to submit and track casework , branded in line with your web site.