UsefulFeedback for Central Government enables you to utilise a scalable platform that delivers easy-to-use case management tools covering Parliamentary Questions, FOI requests, subject access requests, complaints, feedback and ministerial correspondence.
UsefulFeedback for Local Government is tailored for your feedback case management needs, including the management of corporate complaints, member enquiries, statutory complaints as well as general feedback.
UsefulFeedback may be applied to deliver high quality complaint management against regulatory requirements in a broad range of sectors, including utilities, food and beverage, property, telecoms, law enforcement, legal and retail.
From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format, optimised for smartphone and tablet users.
The era of light touch regulation has come to an end and there is now a much more robust regulatory environment, either in meeting compliance requirements or voluntary codes of practice for complaint handling.
Whether it is the desire for compliance or understanding how to improve products and services, your organisation obtains all the knowledge and reporting it needs to meet regulatory requirements and raise standards.
Wizard-based configuration makes it easy for those without technical expertise to define service structure, control access, update drop-down list values, add online help for case handlers, set time limits and targets, and much, much more.
A template system provides a blueprint of the solution for your sector, accelerating the implementation process. We then fine tune it to your specific needs by using our form designer, workflow and external interface configuration tools.